Enhance customer journeys with real-time, conversational messaging across sales, marketing, & support.
Sign upReach an audience of over 2 billion users in 180 countries. WhatsApp Business makes it simple, reliable, and secure to connect with your customers on their preferred platform.
Easily send bulk WhatsApp campaigns to a wide range of customers with our online tool, in just a few clicks.
Group and segment your contacts for personalized messaging that resonates.
Send timely messages based on customer actions, like welcome messages, order confirmations, or appointment reminders.
Integrate with CRM systems and marketing automation tools to streamline workflows and personalize communication at scale.
Build a trustworthy business profile on WhatsApp. Add company logo, description, contact information, get a verified badge, and more.
WhatsApp Business conversations are encrypted end-to-end, which means only you (the business) and your customers can access your conversations.
Send targeted promotions with rich media (images, videos) and interactive features (quick replies, CTA buttons) instantly.
Hook your audience with exciting promotions! Use clear CTAs to guide them straight to your website for more.
Leverage customer data to send relevant deals and personalized messages that resonate with your audience.
Keep customers informed with automated notifications on purchase confirmations, shipping details, and delivery status.
Reduce no-shows by sending automated reminders with quick replies to confirm attendance or cancel.
Showcase your product directly within WhatsApp, allowing customers to purchase with ease.
Send personalized reminders to nudge customers who haven't completed their purchases.
Send payment links within the chat for a frictionless buying experience.
Set up auto-replies to FAQs and provide immediate assistance, deflecting basic inquiries and improving customer satisfaction.
Send quick satisfaction surveys after resolving an issue to gather customer feedback and continuously improve your service.
Enhance login security with two-factor authentication using one-time password (OTP) messages.
Simplify account verification by sending messages with unique codes for secure activation.
The WhatsApp Business Platform is a powerful rich messaging channel that allows businesses to have end-to-end encrypted, two-way interactions with customers across various use cases. It is designed for SMBs and enterprises that want to leverage WhatsApp’s popularity and boost their sales & customer experience.
You’ll need to work with an official WhatsApp business solution provider (BSP) like us to help you configure WhatsApp APIs for your business.
The message categories allowed on WhatsApp currently are:
Utility conversations: This is for sending messages related to specific actions a customer has already agreed to, like order updates, shipping notifications, or even recurring billing reminders.
Authentication conversations: This is used to send messages that help verify a customer's identity, like sending one-time codes for login or account recovery.
Marketing conversations: This covers any messages about sales, new products, or information you want to share with customers. Basically, any conversation that does not qualify as utility or authentication is a marketing conversation.
Service conversations: All user-initiated conversations will be categorized as service conversations, which help customers resolve enquiries.
