Automate replies
Set up auto-replies for specific keywords or long codes, such as a warm welcome for sales related inbound messages or a quick acknowledgement for support related ones.
Engage customers with 2-way SMS.
Easily receive inbound messages.
Imagine every customer text turning into a real conversation. Answer questions, close deals, and build relationships - all through the power of receive SMS. Webex Interact lets you have two-way SMS interactions with your customers on their favorite medium: their phones.
It's simple, instant, and cost-effective. Customers get a convenient way to reach you, and you get a powerful tool to boost response rates and grow your business.
With Webex Interact, you can:
Receive SMS online
Get catchy keywords or dedicated long codes for easy recall.
Never miss a message
Set up automated replies or forward messages to other apps.
Manage contacts
Export customer data to build your contact lists.
Effortlessly set up
Do all this and more from our easy-to-use online tool or APIs.
Two ways to start receiving SMS with Webex Interact.
Dedicated long number
These 11-digit numbers look like a mobile number and can be easily typed into the phone number field on a mobile. Perfect for customer-initiated conversations, long codes make it simple for people to reach you and join your contact list.
Keyword on your dedicated numbers
Combine the power of long codes with specific keywords for gathering opt-ins. For example, use "TEXT Bakeoff to 55555" for a targeted opt-in campaign for a bakery.
Get started in minutes.
Simple, intuitive, and designed for businesses. Our platform gets you up and running with receive SMS in just a few clicks.
Step 1
Sign up for an account
Sign up for a trial account in seconds. Just enter a few details and you're ready to go - no credit card or downloads required!
Step 2
Pick your perfect number
Sign up and start sending with Webex Interact.
Streamline your two-way SMS communications.
Webex Interact keeps your received messages organized and action-ready. See how you can streamline your communication and ensure every interaction is a success.
Forward messages
Set up automatic actions for incoming messages in seconds. Forward received messages straight to your CRM, ITSM, or any other application you use. Stay on track with every interaction, ensuring nothing slips through the cracks!
Gather opt-ins
Run targeted opt-in campaigns with keywords. Customers who respond with the specific keywords are automatically added to your contact list, ready for future messaging.
Different ways your business can leverage our receive SMS features.
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Effective lead management
Never miss a lead, even during peak times. Access all incoming texts with complete details for effortless lead nurturing.
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Information on-demand
Empower customers to instantly access the information they need, like your restaurant menu or service pricing, through automated responses with links.
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Track marketing ROI with ease
Unique keywords for every marketing channel - billboard displays, TV ads, you name it! Track lead flow for each campaign and measure the effectiveness of your marketing spend.
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Conduct a quick poll
Get valuable customer feedback in a flash by prompting them to text their responses. Gauge interest in events, products, or services – and make informed business decisions.
Sign up and start sending with Webex Interact.
FAQs.
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Why can’t I receive replies when using a sender name?
When you use a sender name instead of a number, the customer's phone doesn't know where the message came from. This means they can't reply to that.
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Do I get charged for replies?
Receiving texts is completely free for you. Your customers will pay their standard network rate for sending a text.
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Does a long number need a keyword?
A virtual inbound number (long number) allows you to receive all inbound messages, regardless of the content. You can use keywords for targeted campaigns and gather opt-ins for specific contact lists.